Question 1

Who can become a UFG grower?

Accepted Answer

Any flower or foliage grower in New Zealand can apply. UFG works with growers nationwide to sell their products through our auction or wholesale direct platforms.

Question 2

How do I sign up as a grower?

Accepted Answer

You’ll need to register via the UFG Member Portal (https://members.ufg.co.nz/login)or contact admin@ufg.co.nz (mailto:admin@ufg.co.nz)or your local branch manager. Once approved, you’ll receive access to the Grower Online Booking (GOB) system

Question 3

How do I sell my flowers?

Accepted Answer

Selling your flowers through UFG is simple! Register here: www.ufg.co.nz/register (www.ufg.co.nz/register)

Log in to the Member Portal and open the Grower Online Booking (GOB) system - your one-stop shop for getting blooms to market.

Here you can easily create new consignments, clone previous ones, reorder popular lines, and upload your product details in just a few clicks. It’s the fastest way to showcase your flowers to buyers nationwide.

Question 4

Can I edit or cancel a booking once it’s submitted?

Accepted Answer

Yes, you can manage consignments online – edit, send, cancel, or print them. All changes are synchronised with UFG via AS4 protocol

Question 5

What information is required for each consignment?

Accepted Answer

For each consignment, provide the auction site/date, product, grade (1 or 2), delivery type, and stem/bundle details. Ensure all mandatory fields are completed before submission.

Question 6

Can I sell my flowers for a fixed price?

Accepted Answer

Yes absolutely!

You can sell up to 50% of a line can be made available for “Buy Now” pre-sale at least 15% above your expected price. Pre-sales open at 7pm the night before an auction and close 15 minutes before the auction starts

Question 7

How do I upload consignments with a CSV file?

Accepted Answer

You can upload consignments using a CSV file. Ensure your product codes match UFG’s database exactly to avoid any errors.

Question 8

How should I grade my flowers?

Accepted Answer

We have a grading standards document to help guide you or get in touch with someone from our dedicated team to assist you.

Question 9

Does UFG provide buckets and trolleys?

Accepted Answer

Yes, UFG operates a Hire Equipment system for trolleys, buckets, and extensions to make it easy to store your produce.

Question 10

What are the costs for hire equipment?

Accepted Answer

Usage fees and refundable deposits apply, as detailed in the Supplier Tariff Schedule.

Question 11

Can I use UFG buckets for non-UFG sales?

Accepted Answer

No. Hire equipment may only be used for trading through UFG and must be returned in good condition

Question 12

What happens if I don’t return hire equipment or fail to follow UFG terms?

Accepted Answer

Penalties, loss of deposit, or suspension from trading may apply

Question 13

Who do I contact if I have issues with bookings?

Accepted Answer

Contact your branch Auction Manager:
 • Auckland: Lynnette Rushton – 021 563 096 – LRushton@ufg.co.nz(mailto:LRushton@ufg.co.nz)
 • Wellington: Grahame Thompson – 027 2799 767 – GThompson@ufg.co.nz(mailto:GThompson@ufg.co.nz)
 • Christchurch: Simon Hunter – 021 277 4186 – Simon.Hunter@ufg.co.nz(mailto:Simon.Hunter@ufg.co.nz)

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From Kaitaia to Bluff, we connect 350 growers to over 600 buyers

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