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Privacy Policy

flower delivery auckland

United Flower Growers Limited (UFG) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website, services, or participate in our auctions.

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1. Information We Collect

We may collect the following types of information:

  • Personal details (name, business name, address, phone number, email address) when you register for an account or contact us.

  • Account information (login credentials, transaction history, purchase and bidding activity).

  • Payment information (where applicable, for processing transactions).

  • Technical information (IP address, browser type, device information, cookies, usage data).

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2. How We Use Your Information

UFG may use your information to:

  • Provide access to auctions, wholesale services, and account features.

  • Process transactions, payments, and deliveries.

  • Communicate with you about account activity, auction schedules, and important updates.

  • Improve our website, services, and user experience.

  • Comply with legal obligations and resolve disputes.

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3. Sharing Your Information

  • We may share your information with trusted third parties (e.g. payment processors, IT providers, logistics partners) only to the extent necessary to provide our services.

  • We do not sell or rent your personal information to third parties.

  • We may disclose information if required by law, regulation, or legal process.

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4. Cookies & Tracking

  • The UFG website may use cookies and similar technologies to improve functionality, analyse traffic, and personalise your experience.

  • You may disable cookies in your browser, but this may affect certain features of the website.

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5. Data Security

  • We implement reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

  • However, no online platform can guarantee complete security. You are responsible for safeguarding your login credentials.

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6. Your Rights

Under New Zealand privacy law, you have the right to:

  • Access and request a copy of the personal information we hold about you.

  • Request correction of any inaccurate or incomplete information.

  • Withdraw consent to marketing communications at any time.

To exercise your rights, please contact us using the details below.

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7. Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this Policy, unless a longer period is required by law.

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8. Changes to Privacy Policy

UFG may update this Privacy Policy from time to time. The latest version will always be available on our website.

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9. Contact Us

For privacy-related enquiries or requests:

United Flower Growers Limited
NZ Flower Trade Centre
55 Waiouru Road, Highbrook, Auckland 2013

 

Phone: 09 573 2300
Email: admin@ufg.co.nz

 

Postal Address:
PO Box 5238
Victoria Street West
Auckland 1141

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